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This article explains how to modify DTMF tone duration in the Biamp Audia and Nexia for POTS and VoIP systems.
Sometimes, when dialing in to a voice mail system or conference bridge the default DTMF tone length is too short to consistently trigger the remote system. Biamp’s dialer properties settings allow you to modify the duration of the DTMF tones.
Examples of where to find the settings for Nexia TC, Audia TI-2 and Audia VoIP-2 are shown below.
For an Nexia TC, the DTMF tone duration can be changed from the Property Sheet of the Dialer block. These settings can only be accessed while the software is disconnected from the Nexia system.
For an Audia system with a TI-2 card, the DTMF tone duration can be changed from the Property Sheet of the Dialer block. These settings can only be accessed while the software is disconnected from the Audia system.