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Workplace Tools desktop app - Cannot assign requested address

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Referencing an error while assigning devices, and a possible fix.

 

Seeing the error

this error will populate the bottom of your Workplace Tools application when trying to add a device to an organization.  This assumes that you have an organization already available for the device to be added to.

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Deciphering the error

The key to understanding this error is ti see that it is failing to lookup api.evoko.app and that it cannot assign the requested IP.  What is happening is that the device, a Tesira DSP in this case, was unable to resolve the URL into a valid IP address.

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Resolving the error

The issue in this case was an invalid DNS address in the Tesira software.  A Tesira device may be set to a static IP and will allow for a DNS address to be 0.0.0.0.  This does not affect day to day operation of a Tesira DSP,  until we try to add it to Workplace.  This setting can be configured in a devices application or configuration GUI.  For Tesira it is all done in device maintenance.

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If there is a value provided as part of the DHCP negotiation It will show up under "Current Primary" and "Current Alternative".

Once the Tesira DSP was pointed to a valid DNS server the error was resolved.

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