Workplace Tools desktop app - Certificate is expired or not yet valid
Referencing an error while assigning devices, and a possible fix.
Seeing the error
This error may come up when assigning devices to an established location. This error will be at the bottom of the page.
Deciphering the error
The key to understanding the root cause of the error in this case is to note the current date/time as it was reported in the error. In the screenshot provided the date/time is clearly inaccurate.
In this screenshot the DSP in question has its date and time very far in the past, so far in fact that the NTP server was not syncing its clock anymore
Resolving the error
The issue is simply to update or correct the time on the device in question. For a Tesira DSP this is a simple task in device maintenance window of the Tesira software
A user can from this window:
- Sync the Tesira DSP to your PC clock, thus resolving the issue.
- Ensure that the NTP that the Tsira DSP is pointed to is the correct one.
- Manually assign a current date and time to the unit.
Any of the three options will resolve the errors in this case.