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What does it mean if my Kleeo is showing a WiFi symbol with a line through it?

You may encounter this error on the device during the claiming process using the Evoko Workpalce Application..

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This indicates that the Kleeo Desk Manager could not get on the network with the crednetials it was provided during the handshake with the mobile device.

  1. The first thing you want to veriy is that the credentials of the WiFi you have used are indeed correct.  This includes spacing, punctuation, and capital/lowercase letters.  If you have used the incorrect credentials for the WiFi you can firmware erase the device by following this guide: How to firmware erase an Evoko Kleeo Desk Manager.
  2. It is not recommended to use the same network name for both 2.4GHz and 5.0GHZ as this could cause confusion to the device for the devices can not distinguish the difference between networks.
  3. The device may also show a cloud icon.  This indicates that the can get on the WiFi network but can not reach the hosted cloud.  Attempt to power cycle the device and wait at least 15 minutes.  The device should connect and go live.
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