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Biamp Cornerstone

How to re-image a UC Compute TSC2 ThinkSmart device

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This article describes/explains how to re-image a Biamp UC Compute TSC2-IP ThinkSmart device.  This article will go through re-imaging a device for Microsoft Teams Rooms or Zoom Rooms.  

What is required

  • Software/hardware that is will be needed for this proocess: 

    • Lenovo Cloud Deploy  - https://lenovoclouddeploy.com/ 

    • USB Flash drive (atleast 32GB) to transfer the image onto the device. Insert it before Step 2. 

    • Monitor – Hooked up the TSC2 ThinkSmart device 

    • Keyboard - inserted 

    • Mouse - inserted 

    • TSC2 ThinkSmart core + controller (Touchscreen tablet) 

    • Ethernet cable for wired connection to internet 

Step 1

Download and Install the Media Creation tool. 

  1. Launch a web browser and go to the following site - https://lenovoclouddeploy.com/ 

  1. (Pre-requisite - must have an account) Sign in with your account credentials. 

  1. Once you sign in you should see this download available to you: 

DownloadTools.png 

  1. Click on the Download button under Lenovo Cloud Deploy. Install this on your PC and click Run when prompted. 

  1. Go through with the installation process. 

Step 2

Creating a USB Recovery key. 

Login with the same username and password that was used when installing the Lenovo Cloud Deploy software. If successful, you should see something like this. Select “Restore another computer”: 

RestoreSystem1.png 

We usually want to select “wired connection” on the next page for how the TSC2 ThinkSmart is connected to internet: 

RestoreSystem2.png 

The next screen shows your bootable USB media for online deployments. Select your USB Flash drive. 

RestoreSystem3.png 

RestoreSystem4.png 

There will be 4 images available to you. MTR US/WW and ZR US/WW. Depending on your application that you want to test, please select the correct one as the wrong image will require you to re-image your device again.

ZoomMTR US WW.png 

Click next and you will be prompted with this screen. Check the box off but please make sure you have nothing important on your flash drive. Everything will be erased and the format of the drive will be partitioned. 

EraseUSBmedia.png 

Once completed, it will start the image installation process onto your flash drive: 

RestoreSystem5.png 

RestoreSystem6.png 

 

Step 3

Restore your TSC2 ThinkSmart device. 

  1. Insert the flash drive with the image installed onto it into the targeted computer (TSC2 ThinkSmart). 

  1. Connect the computer to AC power and make sure the wired Ethernet cable is connected to internet. 

  1. Turn on or reboot the computer (TSC2 ThinkSmart). 

  1. For the TSC2 ThinkSmart (Lenovo), keep pressing enter quickly upon the normal startup and interrupt it. You will see a white screen with options and a count down timer to reset the device.  

  1. Press F12 and you will be able to connect to the Lenovo Cloud Deploy software. 

 

Note: If you do not see this restart the computer (TSC2 ThinkSmart) and try again. You may have to press “Enter” more quickly as the opening to trigger Step 4 is relatively small 2-4 seconds. 

  1. You will be then greeted with another screen for Lenovo Cloud Deploy. Use the keyboard and it’s arrow keys to select the USB flash drive that is connected to the TSC2 ThinkSmart. Press Enter. 

  1. Once selected, it will load the Lenovo Cloud program and will require you to once again, use your credentials from Step 1 (from the web page) to sign in. 

  1. Once you have signed in, select “Restore this computer:” 

RestoreSystem7.png 

  1. Select "It has a wired connection": 

RestoreSystem8.png 

  1. Once again, select the image you downloaded from the previous step. The downloaded image should have a USB icon on it. Select that one by moving the slider. 

ZoomMTR US WW.png 

  1. Select the check box for the next screen: 

RestoreSystem9.png 

  1. Once the image restore process occurs, you will see the following: 

RestoreSystem10.png 

  1. Let the TSC2 ThinkSmart do the image restore and select the reboot button once it has completed: 

RestoreSystem11.png 

  1.  The next processes will take awhile (1-2 hours) and you will see many scripts and executables ran on the computer. Let this keep running as the TSC2 ThinkSmart will automatically reboot to the original state once it has been completed. You should see it login to Windows and start the MTR or ZR application. 

WindowsSetup.png 

 

Other Notes

  • If the following error appears, this could be due to an IO error or bad key: 

Error1.png 

Try the process again and repeat the steps used to put an image onto a flash drive.