Tesira TTP Fault Responses

Fault List

Severity	Fault ID	Fault Description	Fault ID No.
Major	FAULT_TICARD	Unable to communicate with the telephone interface card in slot <card slot>	5
Major	FAULT_LEM	Unable to communicate with the network card	7
Major	FAULT_AVB_CARD	Unable to communicate with an AVB card	8
Major	FAULT_IP_CARD	Unable to communicate with an audio input card	11
Major	FAULT_OP_CARD	Unable to communicate with an audio output card	12
Major	FAULT_VOIP_CARD	[Component=VoIP:Slot=<card slot>] Unable to communicate with a VoIP card	13
Major	FAULT_AEC_CARD	Unable to communicate with an AEC card	14
Major	FAULT_ANC_CARD	Unable to communicate with an ANC card	15
Major	FAULT_COBRANET_CARD	Unable to communicate with a CobraNet card	16
Major	FAULT_DSP_CARD	One or more DSP cards failed to boot	17
Major	FAULT_VOIP_CARD_FW_UPDATE	[Component=VoIP:Slot=<card slot>] Unable to update VoIP firmware	45
Major	FAULT_VOIP_CARD_ADDRESS_CONFLICT	[Component=VoIP:Slot=<card slot>] IP Address Conflict	46
Major	FAULT_INVALID_IO_CARD_CONFIG	Invalid IO card configuration	57
Major	FAULT_AVB_STREAM_INACTIVE	One or more AVB streams inactive	73
Major	FAULT_NETWORK_IP_CHANGED	Device network parameter changed	74
Major	FAULT_SERVER_DEVICE_NOT_FOUND	Server device (<hostname>) not found	77
Major	FAULT_IO_CARD_SLOT	Unable to communicate with the IO card in slot <card slot>	78
Major	FAULT_DSP_CARD_SLOT	Unable to communicate with the DSP card in slot <card slot>	79
Major	FAULT_DSP_APP_SLOT	DSP Application error on card in slot <card slot>	80
Major	FAULT_INVALID_IO_CARD_SLOT	Wrong card type installed in slot <card slot>	81
Major	FAULT_AVB_DISABLED	AVB Disabled	83
Major	FAULT_DAN1_CARD	Unable to communicate with the Dante card in slot <card slot>	84
Major	FAULT_DAN1_LINKDOWN	Dante card in slot <card slot> has all links down	85
Major	FAULT_DANTE_FLOW_INACTIVE	one or more Dante flows inactive	86
Major	FAULT_USB_CARD	Unable to communicate with the USB interface	88
Major	FAULT_DAN1_CANT_SYNC_TO_BACKPLANE	Dante card in slot <card slot> failed to sync clock to backplane	90
Major	FAULT_LEM_ARM	Unable to communicate with backpanel GPIO controller	92
Major	FAULT_NO_DSP_CARDS	No functional DSP cards found	93
Major	FAULT_REDUNDANCY_NO_STANDBY	Active redundant device not monitored by standby device	94
Major	FAULT_REDUNDANCY_NO_CABLE_LINK	Redundancy cable link not detected	95
Major	FAULT_DAN1_MUTED	DAN1 card audio muted	96
Major	FAULT_DEVICE_NEEDS_RECOVERY	Device needs recovery from fatal error or firmware update failure	97
Major	FAULT_TFPGA_OUT_OF_DATE	Device requires FPGA update	98
Major	FAULT_LABGRUPPEN_FRAME_ERROR	Lab.gruppen amplifier has a frame error	100
Major	FAULT_LABGRUPPEN_CHANNEL_ERROR	Lab.gruppen amplifier has a channel error	104
Major	FAULT_IPOP_CARD	Unable to communicate with an audio input/output card	106
Major	FAULT_FPGA_POST	FPGA power on self test failed	107
Major	FAULT_EXPANDER_NOT_PRESENT	Expander device (<hostname>) not found	108
Major	FAULT_EXPANDER_FW_UPDATE	Expander device (<hostname>) failed firmware update	109
Major	FAULT_EXPANDER_UNABLE_TO_COMMUNICATE	Unable to communicate with expander device (<hostname>)	111
Major	FAULT_EXPANDER_HW_INCOMPATIBLE	Expander device (<hostname>) is incompatible	112
Major	FAULT_EXPANDER_MAJOR_FAULT_IN_DEVICE	Expander device (<hostname>) has major fault	117
Major	FAULT_VIDEO_INPUT_CARD	Unable to communicate with input video card	119
Major	FAULT_VIDEO_OUTPUT_CARD	Unable to communicate with output video card	120
Major	FAULT_AMP_CARD	Unable to communicate with amplifier card	121
Major	FAULT_AMP_TEMP_PSU	Amp PSU too hot	122
Major	FAULT_AMP_TEMP_CHANNEL	Amp channel <channel> too hot	123
Major	FAULT_AMP_TEMP_DEVICE	Amp device too hot	124
Major	FAULT_AMP_POWER_CHANNEL	Amp channel <channel> too much power	125
Major	FAULT_AMP_POWER_DEVICE	Amp device too much power	126
Major	FAULT_AMP_DC_PROTECT	Amp detected DC voltage on channel <channel>	127
Major	FAULT_AMP_SHORT_CIRCUIT	Amp detected short circuit on channel <channel>	128
Major	FAULT_AMP_CHANNEL	Amp channel <channel> is faulted	129
Major	FAULT_SWITCHABLE_AVB_STREAM_INACTIVE	Switchable AVB stream <stream info> inactive	130
Major	FAULT_SPORT_SWITCH_PLL_LOCK	Unrecoverable sync error on clock master media network	140
Major	FAULT_SPORT_SWITCH_TX_FIFO_UNDERFLOW	Card in slot <card slot> encountered media buffer underflow	141
Major	FAULT_SPORT_SWITCH_TX_FIFO_OVERFLOW	Card in slot <card slot> encountered media buffer overflow	142
Major	FAULT_DAN1_DEVICE_NOT_CONNECTED	Dante Block <block name> has unconnected channel(s)	144
Major	FAULT_DAN1_DEVICE_NOT_FOUND	Inactive Dante flow for device <block name>	145
Major	FAULT_VOIP_CARD_8021x_FAILURE	[Component=VoIP:Slot=<card slot>] 802.1X authentication failure	146
Major	FAULT_CTLPORT_8021x_FAILURE	Control port 802.1X authentication failure	147
Major	FAULT_BFMIC_1_NOT_PRESENT	Missing/unplugged microphone pendant 1	172
Major	FAULT_BFMIC_2__NOT_PRESENT	Missing/unplugged microphone pendant 2	173
Major	FAULT_BFMIC_3_NOT_PRESENT	Missing/unplugged microphone pendant 3	174
Major	FAULT_BFMIC_PLENUM_1_NOT_PRESENT	Missing/unplugged TCM-1EX 1	175
Major	FAULT_BFMIC_PLENUM_2_NOT_PRESENT	Missing/unplugged TCM-1EX 2	176
Major	FAULT_BFMIC_1_UNSUPPORTED	Unsupported microphone connected 1	177
Major	FAULT_BFMIC_2_UNSUPPORTED	Unsupported microphone connected 2	178
Major	FAULT_BFMIC_3_UNSUPPORTED	Unsupported microphone connected 3	179
Major	FAULT_AMP_PSU_OVERCURRENT	Amp power supply overcurrent	182
Major	FAULT_AMP_1_DEVICE_SHORT_CIRCUIT	Amp 1 detected short circuit	183
Major	FAULT_AMP_2_DEVICE_SHORT_CIRCUIT	Amp 2 detected short circuit	184
Major	FAULT_AMP_1_DC_VOLTAGE	Amp 1 detected DC voltage	185
Major	FAULT_AMP_2_DC_VOLTAGE	Amp 2 detected DC voltage	186
Major	FAULT_AMP_INTERNAL_FAULT	Amp internal fault	187
Major	FAULT_INSUFFICIENT_POE_PLUS_POWER	Insufficient power available via PoE+	188
Major	FAULT_AMP_1_OVER_TEMP_FAULT	Amp 1 device too hot	194
Major	FAULT_AMP_2_OVER_TEMP_FAULT	Amp 2 device too hot	195
Major	FAULT_AMP_1_INTERNAL_FAULT	Amp 1 internal fault	196
Major	FAULT_AMP_2_INTERNAL_FAULT	Amp 2 internal fault	197
Major	FAULT_AMP_1_UNABLE_TO_COMMUNICATE	Amp 1 unable to communicate	198
Major	FAULT_AMP_2_UNABLE_TO_COMMUNICATE	Amp 2 unable to communicate	199
Major	FAULT_AMBIENT_OVER_TEMP_FAULT	Ambient temperature fault	201
Major	FAULT_PRODUCT_ID_ERROR	Product ID Error	202
Major	FAULT_INTERNAL_SENSOR_TEMPERATURE_ERROR	Internal Sensor (Temperature) Error	203
Major	FAULT_INTERNAL_SENSOR_VOLTAGE_ERROR	Internal Sensor (Voltage) Error	204
Major	FAULT_INTERNAL_MESSAGE_BUFFER_UNDERFLOW	Internal message buffer underflow	205
Major	FAULT_INTERNAL_MESSAGE_BUFFER_OVERFLOW	Internal message buffer overflow	206
Major	FAULT_INTERNAL_MESSAGE_DROPPED	Internal message dropped	207
Major	FAULT_ETHERNET_PORT_NOT_ASCAPABLE	AVB port is not 802.1AS capable	208
Major	FAULT_BLUETOOTH_FW_UPDATE	Bluetooth module failed firmware update	209
Major	FAULT_BLUETOOTH_UNABLE_TO_COMMUNICATE	Unable to communicate with Bluetooth module	211
Major	FAULT_AVB_PORT_8021X_FAILURE	AVB port 802.1X authentication failure [in slot <card slot>]	212
Major	FAULT_CONTROL_TUNNEL_FAILURE_1	Control Tunnel Error (SERIAL1): <message>	213
Major	FAULT_CONTROL_TUNNEL_FAILURE_2	Control Tunnel Error (SERIAL2): <message>	214
Major	FAULT_CONTROL_TUNNEL_INVALID_USAGE_1	Control Tunnel Error (SERIAL1): invalid port usage	215
Major	FAULT_CONTROL_TUNNEL_INVALID_USAGE_2	Control Tunnel Error (SERIAL2): invalid port usage	216
Major	FAULT_VOIP_CARD_CERT_FAILURE	[Component=VoIP:Slot=<card slot>] Certificate failure	217
Major	FAULT_VOIP_CARD_LINE_1_REG_FAILURE	[Component=VoIP:Slot=<card slot>:User=<user name>:Line=1:CallAppearance=*] Unregistered (<message>)	218
Major	FAULT_VOIP_CARD_LINE_2_REG_FAILURE	[Component=VoIP:Slot=<card slot>:User=<user name>:Line=2:CallAppearance=*] Unregistered (<message>)	219
Major	FAULT_INVALID_DAISY_CHAIN_CONFIG	Device network connections not connected correctly for daisy chain mode	220
Major	FAULT_AMP_OPEN_CIRCUIT	Amp detected open circuit on channel <channel>	221
Major	FAULT_BFMIC_CAPSULE_NOT_WORKING	Capsule microphone (Mic. <number>, Capsule <number>) not working	222
Major	FAULT_DANTE_PERMISSIONS	DDM permissions are preventing configuration of this Dante device.	223
Major	FAULT_DANTE_REBOOT_REQUIRED	Tesira reboot is required to complete Dante configuration.	224
Major	FAULT_OVER_TEMP_FAULT	Over temperature fault	227
Major	FAULT_AVB_BANDWIDTH_EXCEEDED	AVB Bandwidth exceeded	228
Major	FAULT_POE_OVERCURRENT	PoE+ fault on port <number>, Over current limit	229
Major	FAULT_COMMANDSTRING_RECEIVE_OVERFLOW	CommandString receive overflow	235
Major	FAULT_LAUNCH_FAILED	Launch process started, but did not complete successfully	236
Major	FAULT_USB_HOST_INACTIVE	USB host is inactive	237
Major	FAULT_MESSAGE_MEMORY_FULL	Message memory is full	238
Major	FAULT_EXPANDER_INCORRECT_CREDENTIALS	Incorrect credentials prevent communication with expander device (%s)	239
Major	FAULT_EXPANDER_CERTIFICATE_INVALID	Certificate of expander device (%s) is invalid	240
Major	FAULT_EXPANDER_NO_DANTE_LICENSE	No Dante license installed	245
Minor	FAULT_FRONT_PANEL_DISPLAY	Unable to communicate with front panel display	6
Minor	FAULT_AUDIO_CLOCKS_NOT_SYNCHRONIZED	Audio clocks not synchronized on AVB network	72
Minor	FAULT_INCOMPATIBLE_COMMANDSTRING_SERIAL_PORT	CommandString incompatible with serial port 'usage'	82
Minor	FAULT_FAN_MALFUNCTION	Cooling fan malfunction.  Check filter and fan.	89
Minor	FAULT_DAN1_NOT_NETWORK_CLOCKMASTER	DAN1 card isn't Dante network clock master	91
Minor	FAULT_EXPANDER_UNABLE_TO_FIND_PROXY	Unable to find proxy device	99
Minor	FAULT_LABGRUPPEN_FRAME_WARNING	Lab.gruppen amplifier has a frame warning	101
Minor	FAULT_LABGRUPPEN_CHANNEL_WARNING	Lab.gruppen amplifier has a channel warning	105
Minor	FAULT_EXPANDER_FW_UPDATE_IN_PROGRESS	Expander device (<hostname>) firmware update in progress	110
Minor	FAULT_DAN1_DANTE_MIC_FANOUT	Dante Mic fanout detected. Remove fanout using Dante Controller.	113
Minor	FAULT_DAN1_DANTE_MIC_INVALID_DEVICE	Unsupported device routed to Dante Mic channel. Route an appropriate device using Dante Controller.	114
Minor	FAULT_NETWORK_INTERFACE_INHIBITED	Network interface <interface name> disabled due to invalid configuration.  Network address conflicts with other interface(s).	115
Minor	FAULT_AUDIO_CLOCKS_NOT_SYNCHRONIZED_BY_NAME	Audio clocks not synchronized on network <network name>	116
Minor	FAULT_EXPANDER_MINOR_FAULT_IN_DEVICE	Expander device (<hostname>) has minor fault	118
Minor	FAULT_DYNAMIC_DELAY_EXCEEDED	Insufficient dynamic delay; lips may not be synced	131
Minor	FAULT_SPORT_SWITCH_FCLK_SYNC	Card in slot <card slot> lost synchronization with internal Tesira media clock	139
Minor	FAULT_DAN1_CHAN_DIFF_CONTROL	Unsupported Dante configuration - multiple devices connected to block <block name>	143
Minor	FAULT_BFMIC_1_DETECTED_UNEXPECTEDLY	Additional microphone connected 1	189
Minor	FAULT_BFMIC_2_DETECTED_UNEXPECTEDLY	Additional microphone connected 2	190
Minor	FAULT_BFMIC_3_DETECTED_UNEXPECTEDLY	Additional microphone connected 3	191
Minor	FAULT_AMP_1_OVER_TEMP_WARNING	Amp 1 over-temperature warning	192
Minor	FAULT_AMP_2_OVER_TEMP_WARNING	Amp 2 over-temperature warning	193
Minor	FAULT_AMBIENT_OVER_TEMP_WARNING	Ambient temperature warning	200
Minor	FAULT_BLUETOOTH_FW_UPDATE_IN_PROGRESS	Bluetooth module firmware update in progress	210
Minor	FAULT_OVER_TEMP_WARNING	Over temperature warning	230
Minor	FAULT_INFRASTRUCTURE	Infrastructure device (<hostname>) fault detected	231
Minor	FAULT_CPU_OVERLOAD_WARNING	High CPU utilization detected	232
Minor	FAULT_AVB_PORT_SPEED_INADEQUATE	AVB port link speed less than 1Gbps	233
Minor	FAULT_AMP_LOW_IMPEDANCE	Amp detected low impedance on channel <channel>	234
Minor	FAULT_VOIP_TFTP_ADDR	Did not obtain a TFTP server address with DHCP	241
Minor	FAULT_VOIP_TFTP_FILE_NOT_FOUND	Did not obtain a VoIP configuration file from the TFTP Server	242
Minor	FAULT_VOIP_CFG_FILE_INVALID	VoIP configuration file contains one or more invalid parameters	243
Minor	FAULT_NTPD_UNSYNCHRONIZED	Device time unsynchronized to NTP server	246

Response format - Verbose Mode

Note: DEVICE get activeFaultList  only retrieves Fault List of the queried Device. For complete fault list, every Server class device will need to be queried separately.

Sample:
+OK "value":[{"id":INDICATOR_NONE_IN_DEVICE "name":"No fault in device" "faults":[] "serialNumber":"01842216"} {"id":INDICATOR_NONE_IN_DEVICE "name":"No fault in device" "faults":[] "serialNumber":"01882935"}]

+OK “Value”:	[{  "id":INDICATOR_NONE_IN_DEVICE	"name":"No fault in device"	"faults":[ ]	"serialNumber":"01842216"}]
Header	Fault Type (Major, Minor, None)	Fault Type Description	Fault List	Device Serial Number

Fault Type, Description, Fault List and Device Serial number repeat in the response for the following:
    1. Every Device using connected Server device as Proxy. For eg. Expanders
    2. Major faults
    3. Minor faults
Repeat format: Header :[{ Fault type  Fault Type Description  Fault List  Device Serial No } { Fault Type  Fault Type Description  Fault List  Device Serial No. } {…....}]

Response Header
+OK “Value”

Fault Type
"id" : INDICATOR_NONE_IN_DEVICE or INDICATOR_MINOR_IN_DEVICE or INDICATOR_MAJOR_IN_DEVICE

Fault Type Description
"name": "No fault in device" or "Minor Fault in System" or "Major Fault in System"

Fault List
no faults in system:
"faults":[ ]

faults in system:
"faults":[{"id":FAULT_INCOMPATIBLE_COMMANDSTRING_SERIAL_PORT "name":"CommandString incompatible with serial port 'usage'"}] 

Fault List Syntax

“faults”:	[{"id":FAULT_INCOMPATIBLE_COMMANDSTRING_SERIAL_PORT	"name":"CommandString incompatible with serial port 'usage'”}]
Header	Fault ID	Fault Description

                                                                                                                                                                                

Fault ID: One of the fault IDs from the Fault List

Fault List may carry multiple Fault ID and Fault Descriptions separated by { }
 

Response Format - Non Verbose Mode

Non Verbose responses do no include the Fault ID and instead list the Fault ID Number (listed in the last column of fault list). 

Non verbose responses do not include explicity state Fault Type and instead refer to a Fault Indicator number as listed below:

Indicator	Description	ID
INDICATOR_MAJOR_IN_DEVICE	Major Fault in Device	1
INDICATOR_MINOR_IN_DEVICE	Minor Fault in Device	2
INDICATOR_MAJOR_IN_SYSTEM	Major Fault in System	3
INDICATOR_MINOR_IN_SYSTEM	Minor Fault in System	4
INDICATOR_NONE_IN_DEVICE	No fault in device	5

Sample:
+OK [[2 "Minor Fault in Device" [ [89 "Cooling fan malfunction.  Check filter and fan."]] "02196874"]]

+OK	[ [ 2	"Minor Fault in Device"	[ [ 89	" Cooling fan malfunction. Check filter and fan. " ]]	"02196874" ]]
Header	Fault Indicator	Fault Type Description	Fault ID Number	Fault Description	Device Serial Number

 

Further reading

• Tesira Text Protocol subscriptions
• Tesira command string calculator