MPX 200 unable to update firmware

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EasyConnect MPX 200 running version 1.6.5 might be unable to update the firmware to later versions due to network logs overflowing the internal file system.

This issue is limited to this version, and resolved in firmware version 1.6.7 and later. However, affected units may be unable to update and could become stuck in a reboot loop.

Steps to resolve

Prerequisites: download and install the latest Evoko / Biamp Management Console.

Open the Management Console and follow the instructions to connect to the MPX 200
If the MPX 200 uses Ethernet connection, unplug the cable
If the MPX 200 uses Wifi, change to ethernet and make sure no cable is connected
In the Management Console, press the three dots in the lower right corner and open the Device log
In the device log command line, execute the following:
ls
The hub will print out what files are in the file system. Example of the printout:
ls: Directory􀀀􀀀􀀀􀀀.􀀀􀀀􀀀 size=-1 ls: name=􀀀􀀀􀀀􀀀􀀀􀀀􀀀􀀀.􀀀􀀀􀀀 size=-1 ls: name=IOT_EV~1.LOG size=0 ls: name=􀀀􀀀􀀀􀀀􀀀􀀀􀀀􀀀.􀀀􀀀􀀀 size=-1
Copy a name that you can read (in the example above it would be IOT_EV~1.LOG)
In the device log command line, execute the following to remove the file (replace the file name to match your copied name):
rm IOT_EV~1.LOG
Connect to the network, preferably using an Ethernet cable
Start an update to the latest version and wait until the update is completed
After the update, in the device log command line, execute the following:
raw format

The file system is now cleared of all files and the MPX 200 should be back to normal operation.