Skip to main content
Biamp Systems

SVC-2 status messages

This article describes the different status messages that can appear on a VoIP Dialer block that is linked to an SVC-2 card.  These status messages appear if there is a problem during the VoIP registration process.  Once an SVC-2 card has successfully registered, no status message will be displayed.  The screenshot below shows the location of the status messages in the VoIP Dialer block.

TesiraVoIPDialer.jpg

Status messages

Blank
If the status field is blank, then the SVC-2 card is successfully registered and ready to make a call.  (This is assuming you are connected live to the Tesira system, as the status window will also be blank when Tesira software is offline.)
Network is Down
A physical network connection has not been sensed on the SVC-2 card's Ethernet port.
Network is Up
A physical network connection has been sensed on the SVC-2 card's Ethernet port, however communication with the proxy server has not yet been established.
Address Conflict
The SVC-2 card has detected an IP conflict (another device on the network is using the same IP address that is assigned to the SVC-2 card).
DCHP In Progress
The SVC-2 card has been set to obtain an IP address automatically via DHCP, and is currently requesting an address from the DHCP server.
Proxy Not Configured
A valid IP address or hostname for the proxy server was not supplied in the VoIP Line Properties window of the VoIP Control/Status block.
SIP User Not Configured
A SIP User was not supplied in the VoIP Line Properties window of the VoIP Control/Status block.
Auth User/Password Not Configured
The Authorization Username or Password was not supplied in the VoIP Line Properties window of the VoIP Control/Status block.
Registering
The SVC-2 card is attempting to contact the proxy server.  If this message never goes away, the SVC-2 card may not be able to communicate with the proxy server.  Double-check the network settings of the SVC-2 card and the Proxy Address.
Authentication Failed
The SVC-2 card has attempted to register with the proxy server but received an error message in response to its registration attempt.  Double-check that the Authentication User Name and Password match what was entered into the VoIP proxy server.
  • Was this article helpful?