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Configuring WebEx for use with Devio

In most cases, you should be able to connect Devio to your computer, launch the soft codec of your choice, and the soft codec will automatically utilize Devio for all conference audio. However, it is sometimes necessary to manually configure a soft codec to use Devio, rather than its existing default audio device. This article will demonstrate how to configure this when needed.

Ensuring the computer recognizes Devio properly

When the Devio is connected to a computer via USB, it will enumerate as a speakerphone. This means that it will provide both a microphone and loudspeaker to the computer.

If you wish to confirm that Devio has connected and enumerated properly, you can open the sound properties for the computer using one of the methods below:

  • Right-click on the speaker icon on the Start bar, then select Sounds
  • In the Sound dialog that will appear, check under both the Playback and Recording tabs
    Windows Sound Settings - Playback.png Windows Sound Settings - Recording.png
  • Confirm that the Devio is listed in both of these places, and that it enumerates as a speakerphone
  • In each of these places, select the Devio entry and click on "Set Default," then press OK to apply
  • If the Devio does not appear properly, try the following:
    • Ensure that your USB drivers are up to date
    • Disconnect and reconnect the USB cable entering the computer from the Devio 
    • Power cycle the Devio 
    • Reboot the computer

Selecting Devio in WebEx

  1. Under the Audio Connection button, first click on More to see additional options, then click on "Test computer audio".
    WebEx - Test computer audio.PNG
  2. Under the drop-down menus for both Speaker and Microphone, select the Devio unit. This will enumerate as an "Echo Cancelling Speakerphone".
    WebEx - Select Devio.PNG
  3. Click on OK to apply these changes.
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