Evoko Workplace Migration FAQ
Evoko Workplace service upgrade to Biamp Workplace
Effective October 31, 2025, Evoko Workplace will be discontinued.
At Biamp, we're committed to connecting people through extraordinary audiovisual experiences. As part of our ongoing efforts to provide you with the best possible solutions, we're transitioning from Evoko Workplace to our new, enhanced Biamp Workplace platform.
Biamp Workplace represents the next evolution in workplace management, unifying AV device management, monitoring, and space scheduling into a powerful cloud-based solution accessible from anywhere. Built on enterprise-grade architecture, the platform seamlessly scales from single office setups to global deployments while delivering comprehensive tools for efficient workplace management.
Effectivity Date
To maintain uninterrupted service, all organizations using Evoko Workplace must migrate to Biamp Workplace before October 31st, 2025.
This article provides essential information about the migration process, Biamp Workplace's exclusive features, and step-by-step guidance to ensure a smooth transition. Our support team is ready to assist you throughout this process and help you take full advantage of the enhanced capabilities Biamp Workplace offers.
Biamp Workplace: The Next Evolution of Evoko Workplace
Biamp Workplace builds upon the foundation of Evoko Workplace while introducing several powerful new capabilities designed to enhance your audiovisual ecosystem management. These exclusive features will help your organization maximize efficiency, improve system reliability, and optimize workspace utilization.
Upgraded Workplace administration
Biamp Workplace introduces an enhanced dashboard with exportable insights and analytics through a unified portal for Evoko Kleeo and Evoko Naso. The improved overview screen can directly display room and desk status on interactive floor plans.
Improved Workplace Scheduling app
Evoko Workplace's scheduling app has been upgraded to the Biamp Workplace Booking app. Experience a streamlined, unified booking flow for rooms and desks with the new home tab, which conveniently combines calendar events and resource bookings. This is complemented by improved room search functionality and the ability to send direct meeting invitations to colleagues. For additional information, please see our Workplace Booking Mobile App overview article.
The New Naso Room Manager
The Naso Room Manager is now more than twice as responsive, with configurable display options and a new, user-friendly interface. It features improved calendar integration and an optimized user experience, significantly improving the setup process.
Expanded Device Support
Biamp Workplace is built to support a wide range of Biamp products beyond the Evoko lineup, with compatibility continuously expanding through future firmware updates to create a truly unified ecosystem.
Migrating organizations from Evoko to Biamp Workplace
We strongly recommend contacting Biamp Technical Support for aid in migrating organizations. Please email: evoko-workplace-migration@biamp.com
Read this FAQ for information related to migrating organizations.
For detailed instructions on activating and setting up migrated Evoko Workplace organizations in Biamp Workplace, please see our comprehensive step-by-step follow-up guide: Server-Migration Follow-Up Guide
Are there new features in Biamp Workplace not available in Evoko Workplace?
Yes. New features exclusive to Biamp Workplace were made available during Biamp Workplace's 2024 launch. Subsequent new features and additional supported audiovisual device families are only available in Biamp Workplace.
For an overview of Biamp Workplace's current features and supported products, please see our Biamp Workplace Overview article.
Enhanced Naso Room Manager UI in Biamp Workplace
An example of an improved booking device user interface made available in Biamp Workplace.
Questions about migration support resources
Who do I contact with questions or to receive help in the migration process?
Please reach out to: evoko-workplace-migration@biamp.com
Is there a step-by-step guide available for completing the migration process?
Yes. You can find information at this link.
How long does the typical migration process take?
The time required depends on the number of devices and users on the platform. After configuring Biamp Workplace and linking your calendars, it will take around 3-5 minutes to update and reconnect each Naso device, and about 1-5 minutes for each Kleeo device. Additionally, Evoko Workplace app users must reregister in Biamp Workplace before they can start making bookings in the new system.
What kind of downtime, if any, should be expected during the migration process?
The only downtime you will experience is during the hardware updates. However, please note that users of the Evoko Workplace app will need to reregister in Biamp Workplace before they can start booking in the new system.
Can the migration be done in phases, or does it need to be completed all at once?
Biamp recommends the following steps for migrating:
- Migrate from Evoko Workplace to Biamp Workplace
- Connect your Microsoft tenant to Biamp Workplace
- Upgrade and connect your devices
- Invite the users to register at Biamp Workplace
How much of the migration plan can I expect to do by myself?
Biamp is here to help. Contact us at evoko-workplace-migration@biamp.com to begin the process. Please note: If you choose to create a new Biamp Workplace account and enroll all your existing panels, you will need Biamp to reallocate existing licenses.
Is onsite Biamp help available to assist with the migration?
No onsite assistance should be needed to complete the migration. However, we understand that things can happen. If you need assistance, contact Biamp at evoko-workplace-migration@biamp.com to work out a plan.
I plan to perform the migration during the weekend. Is support available?
Biamp technical support is available 24 hours a day during the work week. However, we do not provide support on weekends.
Technical requirements and changes
Do I need on-site access to the devices to migrate?
Yes, you will need on-site access to the device to complete the migration.
- For the Naso Room Manager, you need to access the Admin UI and start the upgrade process, and the Workplace Mobile App to reconnect the device to Biamp Workplace's backend.
- For the Kleeo Desk Manager, you will need the Workplace Mobile app to reconnect the device to the Biamp Workplace backend.
What happens to integrations with other systems, like calendars, during a migration?
Your integrations will remain unaffected until you manually disconnect Evoko Workplace. Once the migration is complete and the connection to Biamp Workplace is confirmed, the calendar integration to Evoko Workplace should be broken to avoid potential conflicts and errors. Please reach out to evoko-workplace-migration@biamp.com for assistance with breaking the integration to Evoko Workplace once Biamp Workplace is up and running.
Are there any differences between the Naso Classic and the New Evoko Naso?
All features and functions are the same between the products except for the following items:
These Naso classic features are not yet available in the new Naso, but they will be implemented in future updates.
- PIN identification.
- Room Booker identity on the Naso display. This information is currently available in the mobile app.
- The ability to selectively remove the Book Now, End Booking, Extend Booking, and Check In buttons.
The following features have been modified in the new Naso panels.
- Booking a meeting beyond the current day.
- The room scheduling panel has been updated to focus on same-day reservations only.
- All future bookings (beyond the current day) are now exclusively available through the mobile app and the room calendar.
- The ability to find another room in the event of a booking conflict has been moved to the mobile app. This allows a more detailed view of the suggested replacement room’s offerings and offers a map view to guide the user to the physical location.
- The full-day meeting view has been moved from the primary display screen and moved to a secondary screen.
Are there differences between a Kleeo connected to Ecoko Workplace and Biamp Workplace?
Not on the device itself, but you will get access to the improved Biamp Workplace app flow. This will ensure access to all future improvements on the device, app, and cloud side.
Can I downgrade an Evoko Naso back to an Evoko Naso Classic?
No, an upgraded device cannot be downgraded to the Evoko Naso Classic firmware.
Licensing
Will Evoko Workplace continue to work, or is there an EOL on it?
There is an end of life, after which Evoko Workplace services will stop working. October 31st, 2025.
Can customers stay on Evoko Workplace forever?
No, all customers will be migrated to Biamp Workplace before October 31st, 2025.
Is it still possible to buy new licenses for Evoko Workplace?
Yes, it will be possible to buy a 1-year extension license for the time being. However, new features will only be introduced in Biamp Workplace. So, we strongly recommend everyone migrate as soon as possible. All purchased licenses can be transferred to Biamp Workplace.
I have licenses active in Evoko Workplace. What happens to them?
Those licenses will be moved over to Biamp Workplace automatically if you authorize a Biamp-led migration. If you have moved from Evoko Workplace to Biamp Workplace without Biamp’s involvement, you can reach out to Biamp Support to get new Biamp Workplace license keys with the same quantity and duration that you have in Evoko Workplace.
When I purchased my Naso device, it came with a 5-year hosting license included. Will that license be intact after this migration?
All Naso devices bought with the included 5-year hosting license will have that license transferred and converted to a room license/booking plus license for the remaining months.
Are there any costs associated with migrating from Evoko Workplace to Biamp Workplace?
No, any active licenses will be transferred over to Biamp Workplace with no extra charge for upgrading the hardware.
How does the licensing model differ between Evoko Workplace and Biamp Workplace?
- The Room License will be replaced by the Workplace Bookings Plus license.
- The Desk License will be replaced with the Workplace Bookings License.
There will be no changes to the features and functions.
License models
Classic Naso and Kleeo Evoko Workplace licenses
| 900.0028.900 | 1-Year Evoko Desk License |
| 900.0030.900 | 1-Year Evoko Room License |
| 900.0029.900 | 1-Year Evoko Desk License |
| 900.0031.900 | 3-Year Evoko Room License |
| 900.0026.900 | 5-Year Evoko Desk License |
| 900.0027.900 | 5-Year Evoko Room License |
Biamp Workplace Licenses
1, 3, and 5-year Booking and Booking Plus licenses are available for Biamp Workplace.
Data management and security
Will user data and settings be preserved during a migration?
During the Biamp-led migrations, all settings and location data will be transferred from Evoko Workplace to Biamp Workplace. There will not be any automatic deletion of data from Evoko Workplace. If you want your data removed from Evoko Workplace after the migration, please contact us. All data will be erased when Evoko Workplace is shut down in late October 2025. User data will not be transferred during a Biamp-led Migration; therefore, users must be invited and registered in the new Biamp Workplace organization.
What happens to my data in Evoko Workplace after a migration?
The data will be transferred from Biamp’s Azure for Evoko Workplace to our US West instance for Biamp Workplace. Data won't be automatically deleted from Evoko Workplace. Please contact us if you want it removed after migration. All data from Evoko Workplace will be deleted when it closes by the end of 2025.
What happens to historical booking data during a migration?
All Room booking data resides in the Microsoft tenant and will not be affected. Desk bookings will not be migrated over, and any future bookings will need to be entered again manually post-migration.
Does Biamp Workplace handle multi-site or global deployments differently than Evoko Workplace?
No, both versions of the platform handle these deployments in the same manner.
User experience and training
How do migrations affect end-users? Will they need to be retrained?
While there are changes to the UI for the new Evoko Naso device, the changes are intuitive. No training should be required. There is also a new flow in the Mobile app where a user can both find available spaces and make a meeting invitation directly in the app. More information and short videos of the user flows in the mobile app can be found here.
Will my users be affected by the migration?
- Users currently using the Evoko app must update to the latest Biamp Workplace Booking app version.
- They must then be invited to and registered in the Biamp Workplace organization.
- After that, they should log out of the Evoko app and choose the Biamp Workplace experience when logging back in.
I am using QR codes for some bookings, will migration affect me?
Yes, you will need to print a new QR code for each location.
Testing and verification
Is it possible to test Biamp Workplace before fully migrating?
Yes, it is possible. After the initial data migration has been completed, Biamp recommends connecting a single device to ensure everything is functional. Other devices will continue to function in Evoko Workplace while this initial test is run.