Biamp Workplace Overview

What is Workplace?

Biamp Workplace is a cloud-based platform that allows you to create organizations for monitoring and managing audiovisual and space-booking systems. These organizations are built around locations where your Biamp AV and booking devices are installed.

The Workplace portal's Devices page in an organization's admin console.

What you can do with organizations

Once an organization is established, devices are connected, and location licenses are assigned, you can:

Monitor and manage connected Biamp audiovisual and space-booking devices. This includes...
- Remotely rebooting devices individually or in batches
- Remotely updating firmware
- Remotely viewing status and events, and more
- Send commands to configured Tesira audiovisual devices
Manage location licenses that enable monitoring, managing, and booking functions.
Configure booking options and parameters for booking resources.
Manage booking events in the organization.
Design acoustically optimized meeting and conference room layouts and equipment sets.
Create user aids such as map screens that show the locations of bookable spaces and descriptions of each space and its features.
Add or remove locations, devices, and licenses to match your Workplace organization to your changing physical locations and hardware systems.
Add or remove users and admins as the organization's membership changes.

Biamp Workplace software tools

Biamp Workplace Administrative Portal: A web portal where admins and owners build organizations, create locations, assign licenses, create interactive floor plans and display screens, monitor and manage devices, as well as add and manage users. The admin portal is the hub of the Workplace system.

The admin portal landing page is also where all new users, including Workplace organization owners and admins, create their Biamp Workplace accounts (Biamp Workplace).

Biamp Workplace Booking app: A mobile and web-rendered browser app that enables all Workplace users to find and book Workplace organization rooms, desks, and parking spaces. This is the primary tool for end-users to interface with the Biamp Workplace system, along with Naso touch control room panels.

The mobile version of the app also allows owner and admin users to discover and add booking management devices to a Workplace organization.

Biamp Workplace Command app: Command is a web app accessed through the admin portal that allows Command-enabled users to view and work with Tesira configuration blocks for compatible Tesira devices assigned to licensed locations in Workplace organizations.

Biamp Workplace Connect: Connect is a desktop application that admins and owners use to discover and add Workplace-supported audiovisual devices to a Workplace organization. Connect is available for Windows and macOS devices.

Biamp Workplace Designer app: Workplace Designer is a web application tool for creating audiovisual system plans for conference and meeting rooms. Designer is accessed through an organization's admin portal.

Biamp Workplace License Manager web portal: This stand-alone portal allows authorized resellers and distributors to purchase and transfer licenses to customers' Workplace organizations. Please note, access to the license portal requires a Biamp Workplace account.

Biamp Workplace Tools: An NFC-reader mobile app for locating Voltera devices and reading their status.

How-it-works overview

Are you setting up an organization?

Create an account on the Biamp Workplace admin portal.
Set up a Workplace organization.
Add locations to the organization — sites, buildings, parking lots, zones, floors, bookable work desks, rooms, and parking spaces.
Acquire and assign one license to each location in the organization where you will assign audiovisual or bookable space devices.
Download and install the Biamp Workplace Booking mobile app to discover and add booking devices to the organization. Download and install the Biamp Workplace Connect desktop application to discover and add audiovisual devices to the organization.
Discover and assign supported audiovisual and space booking devices to your organization's Workplace locations.
Configure global space booking settings for the organization. For example, set when booking assets can be booked across the organization, hours of operation, digital identification requirements, and more.
Set the booking parameters of top-level location that do not use the organization's global settings. For example, hours of operations for a specific building or site.
Sync your booking devices with Outlook or Google Meeting calendars if you have purchased Booking Plus Licenses for your booking device locations.
Add users and admins to the system, assign them roles, and send invitations.

You can now manage the organization, its users and licenses, monitor and manage the AV and booking devices operations remotely or on-site, and grow the system as needed.

Will you be running or administering an existing organization?

Create an account in the Biamp Workplace admin portal and sign in.
Ask the organization owner for an invitation to the organization. They will need the email address you used when creating your Workplace account to invite you to the organization and set a role for you.
Familiarize yourself with the Workplace admin portal and its user interface.
Download and install the Biamp Workplace Booking mobile app to discover and add booking devices to the organization and admin them.
Download and install the Biamp Workplace Connect desktop app to discover and add audiovisual devices to the organization.

You can now manage and monitor devices connected to the system, configure them, manage users and licenses, and add new booking and AV devices.

Will you be applying to resell Biamp Workplace location licenses?

Biamp sells Workplace licenses through authorized resellers. If you would like to become a distributor or reseller, please see: Workplace License Manager Portal

Workplace-supported product families

For compatibility details about supported products, please click on the links below.

Biamp Workplace functions

Device management and monitoring functions

The universal functions apply both audiovisual and space booking device types.

Remotely monitor devices assigned and connected to an organization.
- The type, model, and serial number of each device
- The location of the device
- Status of the device (online, missing, etc.)
- Firmware status (Up to date, No latest version, Beta preview, etc.)
- Any incidents presently detected
Remotely manage devices assigned and connected to an organization.
- This includes individual and batch management.
- Management functions for supported Audiovisual devices include:
  - Reboot a device or devices
  - Have device indicate its location by sending it a Locate request
  - Update firmware to a specified version
  - Export device logs
  - Unregister the device from the organization
Schedule automated administrative events to reboot, update firmware, export logs, indicate location.
- Most of these events can be set to be recurring.
Management functions for booker devices (booking system devices), include changing devices' locations and updating to the most recent firmware version.
Discover and assign devices to organization locations (requires being on-site where the devices are located).
- Discovering and assigning Evoko booking system devices requires the Biamp Workplace Booking mobile app. The app is available for Android and iOS.
  - For more information, please see: Workplace Booking App
- Discovering and assigning Biamp workplace-supported audiovisual system devices requires the Biamp Workplace Connect desktop application (available for Windows and macOS).
  - For more information, please see: Biamp Workplace Connect Desktop App

Please see Devices: Managing, Monitoring, and Scheduling Overview for additional information on devices in a Workplace organization.

Control AV devices through Workplace Command

Remotely view and control command block elements in supported Tesira audiovisual devices assigned to an organization.

Change the audio input/output levels and toggle the mute function.
View the current state of various meters.
Change the source, preset or command string selection.

For more information, please see: Biamp Workplace Command Overview

Configure, monitor, and manage booking systems

In addition to the previously listed universal functions for all device types, Biamp Workplace provides the following booking system functions:

Remotely configure room, desk, and parking space time-booking parameters.
Remotely manage Evoko room, desk, and parking space bookings in an organization.
View usage analytics for booking assets.
Enable and configure digital ID requirements for users to access and use space booking functions.
- This includes PIN code options, as well as enabling RFID requirements for specified booking actions.
Create NFC cards for enabled RFID requirements.
Configure meeting and other booking parameters.
- Display and interface controls for Naso booking panels.
- Kleeo device smart presence recognition that detects when someone sits down at a bookable desk.
  - Triggers the Book Now prompt if the desk is not already booked.
  - Enables auto booking and dynamic extension while the desk is occupied.
- Option to display a booking user's name at a desk to make it easier for colleagues to locate them.

For additional information, please see: Booking: Configuring Booking Settings in BIamp Workplace

Creat and manage organizations and locations

Create organizations in the Biamp Workplace administration portal.

Create and set up nested locations within organizations.
- Sites and buildings
  - Floors
    - Meeting rooms and work desks
  - Parking lots
    - Parking spaces
Create site maps and guides for end-users.

Design meeting spaces using the Workplace Designer web app

The integral Workplace Designer App is an web-based application for designing AV meeting spaces and ensuring optimized device placement and system setup.

Create and populate floor plans with audiovisual devices, room dimensions, as well as furniture and other elements that will impact audio system quality.
Incorporate the app's smart suggestions for AV device choices, device placement, and system configuration.
View acoustic maps of the space.
Export the design.
Generate price quotes for the design's equipment set.

Manage licenses

Manage and assign licenses within an organization.

Each location in an organization must have an active license assigned to it in order to manage and monitor connected devices.
Licenses purchased for your organization can be assigned to locations using the Biamp Workplace administration portal.

Purchasing licenses for an organization is done outside of Biamp Workplace.

For information on how to purchase licenses for a Workplace Organization, please see: Acquiring Licenses for an Organization

Assigning licenses to organizations as a distributor or reseller.

Distributors, resellers, or purchasers who wish to purchase and assign licenses to customers' organizations must sign up for access on the Biamp Workplace License Manager portal.
Please see: Workplace License Manager Portal

Acquiring licenses for an organization

Licenses for organizations are purchased from authorized Biamp resellers. To find an authorized reseller and obtain a quote, please fill out the form found on the Biamp website page: Product Catalog Information or Purchase Request.

For more information on purchasing, what licenses do, assigning, and where purchased licenses can be found in the Biamp Workplace admin portal, please see our article: Acquiring Licenses for an Organization

Available Workplace integrations

Previewing the APIs

Biamp Workplace APIs can be previewed by:

Creating a Biamp Workplace account
Connecting to the API library. Please see, Biamp Workplace API Connection Requirements
APIs may then be viewed over the connection, or you can generate up-to-date documentation on the available APIs using commonly available tools such as Magidocs.

Processes and guides for getting started

For detailed procedures on how to set up and populate a new Biamp Workplace organization, please see: Getting Started with Biamp Workplace

Operation procedures

For articles on managing and growing existing Workplace organizations, see the Operating Biamp Workplace section.

Function locations in the Biamp Workplace admin portal

Please see the Biamp Workplace Admin Portal Function Locations article.

The navigation ribbon of the Biamp Workplace portal's administration console. The ribbon contains seven tabs for major function groups, as well as a dark mode toggle and tab for support and getting started guides.

Booking device families

Audiovisual device families