Biamp Workplace Overview

What is Workplace?

Biamp Workplace is a cloud-based platform that allows you to create organizations for monitoring and managing audiovisual and space-booking systems. These organizations are built around locations where your Biamp AV and booking equipment is installed.

Devices - 1_HC.png

What you can do with organizations

Once an organization is established and devices are connected, you can:

Monitor and manage connected Biamp audiovisual and space-booking devices. This includes...
- Rebooting devices individually or in batches
- Updating firmware
- Viewing status and events, and more
Manage location licenses that enable monitoring, managing, and booking functions.
Configure the operating operations and parameters for the space booking devices as a system and individually.
Create user aids such as map screens (referred to as floorplans) showing the locations of bookable spaces.
Add or remove users, admins, locations, devices, and licenses to match your Workplace organization to your changing physical locations and hardware systems.

How-it-works overview

Are you setting up an organization?

Create an account on the Biamp Workplace admin portal.
Set up a Workplace organization.
Add locations to the organization — sites, buildings, parking lots, zones, floors, bookable work desks, conference rooms, and parking spaces.
Acquire and assign one license to each location in the organization where you will assign audiovisual or bookable space devices.
Download and install the Biamp Workplace Booking mobile app to discover and add booking devices to the organization. Download and install the Biamp Workplace Connect desktop application to discover and add audiovisual devices to the organization.
Discover and assign supported audiovisual and space booking devices to your organization's Workplace locations.
Configure global settings for the organization. For example, set when booking assets can be booked, hours of operation, etc.
Configure individual devices assigned to each organization location if they do not use the organization's global settings.
Sync your bookable devices with Outlook or Google Meeting calendars if you have purchased Booking Plus Licenses for your booking device locations.
Add users and admins to the system, assign them roles, and send invitations.

You can now manage the organization, its users and licenses, monitor and manage the AV and booking devices' operations remotely or on-site, and grow the system as needed.

Will you be running or administering an existing organization?

Create an account in the Biamp Workplace admin portal and sign in.
Ask the organization owner for an invitation to the organization. They will need the email address you used when creating your Workplace account to invite you to the organization and set a role for you.
Familiarize yourself with the Workplace admin portal and its user interface.
Download and install the Biamp Workplace Booking mobile app to discover and add booking devices to the organization and admin them.
Download and install the Biamp Workplace Connect desktop app to discover and add audiovisual devices to the organization.

You can now manage and monitor devices connected to the system, configure them, manage users and licenses, and add new booking and AV devices.

Will you be applying to resell Biamp Workplace location licenses?

Biamp sells Workplace licenses through authorized resellers. If you would like to become a distributor or reseller, please see: Workplace License Manager Portal

Biamp Workplace software tools

Biamp Workplace administrative web portal: A web portal where you can build organizations, create locations, assign licenses, monitor and manage devices, as well as add and manage users.

Biamp Workplace Connect: A desktop application for discovering and adding Workplace-supported audiovisual devices to an organization.

Biamp Workplace Booking mobile app:

Users book conference rooms, desks, and parking spaces with this app.
Administrators can also use the app to:
- Discover and add booking devices to an organization.
- Create NFC cards for organization users to check into RFID-enabled space booking devices.

Biamp Workplace License Manager web portal: Allows resellers and distributors to purchase and transfer licenses to customers.

Biamp Workplace Tools: An NFC-reader mobile app for locating Voltera devices and reading their status.

Workplace-supported product families

Biamp Workplace functions

Functions for all Biamp Workplace-supported devices

Device management

Remotely monitor devices assigned and connected to an organization
- The type, model, and serial number of each device
- The location of the device
- Status of the device (online, missing, etc.)
- Firmware status (Up to date, No latest version, Beta preview, etc.)
- Any incidents presently detected
Remotely manage devices assigned and connected to an organization
- This includes individual and batch management.
- Management functions for supported devices include:
  - Reboot a device or devices
  - Locate a device by sending it a Locate request
  - Export device logs
  - Initiate Biamp Launch on supported, Launch-capable devices
  - Unregister the device from the organization
Discover and assign devices to organization locations (requires being on-site where the devices are located)
- Discovering and assigning Evoko booking system devices requires the Biamp Workplace Booking mobile app with administrative access to the organization devices will be added to. The app is available for Android and iOS.
  - For more information, please see: Workplace Booking Mobile App
- Discovering and assigning Biamp workplace-supported audiovisual system devices requires the Biamp Workplace Connect desktop application (available for Windows and macOS).
  - For more information, please see: Biamp Workplace Connect Desktop App

Organizations and locations

Create organizations in the Biamp Workplace administration portal

Create and set up nested locations within organizations
- Sites and buildings
  - Floors
    - Meeting rooms and work desks
  - Parking lots
    - Parking spaces
Create site maps and guides for end-users

Licenses

Manage and assign licenses within an organization

Each location in an organization must have an active license assigned to it in order to manage and monitor connected devices.
Licenses purchased for your organization can be assigned to locations using the Biamp Workplace administration portal.

Purchasing licenses for an organization is done outside of Biamp Workplace.

For information on how to purchase licenses for a Workplace Organization, please see: Acquiring Licenses for an Organization

Assigning licenses to organizations as a distributor or reseller

Distributors, resellers, or purchasers who wish to purchase and assign licenses to customers' organizations must sign up for access on the Biamp Workplace License Manager portal.
Please see: Workplace License Manager Portal

Space booking functions

In addition to the general functions previously listed, you can:

Remotely configure Evoko room, desk, and parking space booking devices.
Remotely manage Evoko room, desk, and parking space bookings in an organization.
View usage analytics for booking assets
Set a global organization or individual user PIN code for identification and controlled access to booking.
Configure meeting and other booking parameters.
- Display and interface controls for Naso booking panels
- Kleeo device smart presence recognition, auto booking, and dynamic extension while the desk is in use, as well as a Book Now prompt when someone sits down at the desk.
- Option to display a booking user's name at a desk to make it easier for colleagues to locate them.

Acquiring licenses

Licenses are purchased for organizations from authorized Biamp resellers. To find an authorized reseller and obtain a quote, please fill out the form found on the Biamp website page: Product Catalog Information or Purchase Request.

For more information on purchasing, what licenses do, assigning, and where purchased licenses can be found in the Biamp Workplace admin portal, please see our article: Acquiring Licenses for an Organization

Available Workplace integrations

Previewing the APIs

Biamp Workplace APIs can be previewed by:

Creating a Biamp Workplace account
Connecting to the API library. Please see, Biamp Workplace API Connection Requirements
APIs may then be viewed over the connection, or you can generate up-to-date documentation on the available APIs using commonly available tools such as Magidocs.

Processes and guides for getting started

For detailed procedures on how to set up and populate a Biamp Workplace organization, please see: Getting Started with Biamp Workplace

Operation procedures

For articles on managing and expanding an existing organization, see the Operations with Biamp Workplace section.

Function locations in the Biamp Workplace admin portal

Please see the Biamp Workplace Admin Portal Function Locations article.

The navigation pane of the Biamp Workplace administration web portal showing the seven major functions tabs, as well as the current user, guides, support, and option to switch organizations.