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Avaya Session Manager configuration for Tesira using SageVue

Biamp’s VoIP-enabled products have the ability to make and receive phone calls over many different Voice-over-IP (VoIP) systems that adheres to the SIP (Session Initiation Protocol) standard. This article details the steps required to configure an Avaya Session Manager VoIP system to work with Biamp's Tesira VoIP products, using Biamp SageVue

Please first review the requirements for using the VoIP web interface to configure a Tesira VoIP endpoint.

Avaya creates and maintains application notes for certified products manufactured by Avaya's DevConnect Technology Partners. Avaya's full application note for configuring an Avaya Session Manager system to use Tesira VoIP endpoints can be downloaded from this link. Information specific to creating the endpoint is below..

Avaya Configuration

Configure User

To add new SIP users, Navigate to Home followed by Users, User Management, then Manage Users.  Click "New" and provide the following information:

  1. Identity section

    • Last Name – Enter last name of user.
    • First Name – Enter first name of user.
    • Login Name – Enter extension number@sip domain.  
    • Password – Enter password to be used to log into System Manager.
    • Confirm Password – Repeat value entered above.
  1. Communication Profile section

    • Communication Profile Password – Type Communication profile password in this field
    • Confirm Password – Repeat value entered above.
  1. Communication Address sub-section

    • Fully Qualified Address – Enter the extension of the user and select a domain name.
    • Click Add button
  1. Session Manager Profile section

    • Primary Session Manager – Select one of the Session Managers.
    • Secondary Session Manager – Select (None) from the drop-down menu.
    • Survivability Server – Select (None) from the drop-down menu.
    • Origination Sequence – Select Application Sequence defined for Communication Manager.
    • Termination Sequence – Select Application Sequence for Communication Manager.
    • Home Location – Select Location defined in 
  1. Endpoint Profile section

    • System – Select Managed Element defined in System Manager.
    • Profile Type – Select Endpoint.
    • Extension - Enter same extension number used in this section
    • Template – Select template for type of SIP phone
    • Security Code – Enter numeric value used to logon to SIP telephone. (Note: this field must match the value entered for the Shared Communication Profile Password field.
    • Click Commit


Once you have entered this information move on to configure the Tesira VoIP endpoint


Tesira Configuration

Accessing VoIP settings in SageVue 




  1. Open a browser and login to your Sagevue webpage.
  2. Navigate to "Devices" on the right side of your browser.
  3. Click on the device description of a device running a configuration that has a VoIP interface
  4. Navigate to the VoIP configuration tab. (If you cannot access the VoIP settings make sure your account has read/write permissions for VoIP settings.  More information on user roles can be found on the online SageVue help page.)
  5. Select the correct interface that adjustments are going to be made on.
  6. If you'd like to set the same settings on all VoIP interfaces within this device, enable the "Configure all VoIP cards in this device" option. Note that only fields highlighted in yellow can be updated on multiple endpoints at once.

Network Configuration 

  1. Under the Network region of the screen, set “VLAN Tagging” to “Enabled” if your VoIP network uses a tagged VLAN.  If the network uses an untagged VLAN or no VLAN, leave this value as “Disabled”.  If VLAN is enabled, enter the correct VLAN ID.
  2. Leave “DHCP” set to “Enabled” if the Tesira endpoint will obtain an IP address automatically from a DHCP server.  Otherwise, set “DHCP” to “Disabled”, and manually enter an appropriate static IP Address, Subnet Mask, and Gateway for the Tesira.



Protocol Configuration

  1. AvayaSMSageVue.pngSelect the line you are editing.
  2. Set Proxy Vendor to Avaya SM.
  3. In the Extension field fill in the User name. (see "Configure Avaya", step 1)
  4. In the Display Name field, optionally enter a name for the extension for Caller ID purposes.  Note that this name may be overridden by the proxy server, and therefore may not show up as the Caller ID name.
  5. In the Authentication User Name (Extension) field enter the User Created. (see "Configure Avaya", step 1)
  6. In the Password field enter the password created in step 1. (see "Configure Avaya", step 1)
  7. In the SIP Proxy Address Enter the IP address of the Session Manager.
  8. If you’re configuring two lines, select “Line 2 Setup” at the left of the browser at the top of the page and repeat steps 9-15.
  9. All other settings can remain at their default values in most cases.
  10. Once all settings have been added, click the Update button and the settings will be written to the Tesira VoIP interface.
  11. More Advanced features such as transport type, QoS settings, and Local Dial Plan can only be changed via the Tesira software or the VoIP webpage. These settings are optional and often don't need to be changed from their default values.
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