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Biamp Cornerstone

Exporting Vocia logs

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This article explains how to export a Vocia log file and read it using an XML reader such as Microsoft Excel.

This is a two-step process:

  1. Exporting the Log file from the Vocia Log Viewer dialog.
  2. Opening or Importing the Log using an XML reader such as Microsoft Excel.

 

Prerequisites

  • To export the Vocia log files, the Vocia Software is required.
  • To review the Vocia Logs, an XML reader such as Microsoft Excel is required.

 

Exporting the log via Event Logs

  1. Connect to the network where the Vocia system resides and launch the Vocia software.
  2. Connect to the Vocia system through one of the following methods:
  3. Open the Log Viewer dialog from the Network menu.

Log Viewer.png

  1. Click Download to retrieve the latest logs from the Vocia universe.
  2. Click Export, then select a folder to save the Event Logs and click OK.

Vocia will then save the log file in the specified folder as device_log.xml (unless specified otherwise).

Reading the log in Microsoft Excel

Once the log has been exported, you can open it in a spreadsheet program such as Excel or XML reader. The instructions below are for using Microsoft Excel to import and open the XML file.

  1. In Microsoft Excel, go to File > Open.
  2. Browse to the newly-created folder where the XML log file is located.
  3. Click the XML file and click Open.

Microsoft Excel Open (cropped).png

  1. In the Open XML dialog, select As an XML table and click OK.

Microsoft Excel Open XML (cropped).png

  1. Excel may display some XML Import errors. If so, click OK.

The imported log data will be displayed in a table. You can use the sort fields in the header row to sort and filter each column.

Microsoft Excel Book.png

You can also save this document in a different format (e.g., XLSX, CSV) if desired.

 

Providing logs to Biamp Tech Support

Biamp's Global Tech Support Team may request Vocia log files as part of a support case. In a robust Vocia system, these files may exceed the file size limits for attachments set by your email provider. You can greatly reduce the size of these files by compressing them to a ZIP File.

Biamp Tech Support typically requests 2 files:

  • ProjectName.vop
  • device_log.xml

In Windows Explorer, you can select these files by holding Ctrl, then right-click and select Compress to... > ZIP File.

Compress to ZIP File.png

This will create a ZIP File in the specified folder.

 

Further reading

Log Viewer (via Vocia Software Help)