Common errors in Evoko Home

500: Access is denied. Check credentials and try again.

This error can occur if the Evoko Home Service Account is missing permissions.

1. Ensure that the Evoko Home Service Account is a member of the Senders Group.
2. Ensure that the Senders Group has the Mail.Send role.
3. Ensure that the Evoko Home Service Account is being used as the Sender email.

X out of Y resources cannot be synced if you migrate to Microsoft Graph. Proceed anyway? Inaccessible resources will be deactivated in Evoko Home. Check logs for details.

This error can occur during Microsoft Graph API migration if the Resource Group is missing rooms or permissions.

1. Ensure that the Resource Group includes the necessary rooms.
2. Ensure that the Resource Group has the Calendars.ReadWrite role.

Failed to connect to Microsoft Graph, please check the access details! Access is denied. Check credentials and try again. [500]

This error can occur if the Evoko Home Service Account is missing permissions.

1. Ensure that the Evoko Home Service Account is a member of the Senders Group.
2. Ensure that the Senders Group has the Mail.Send role.
3. Ensure that the Evoko Home Service Account is being used as the Sender email.

Failed to connect to Microsoft Graph, please check the access details! The User.ReadBasic.All or User.Read.All permission is required. The GroupMember.Read.All or Group.Read.All permission is required. [500]

This error can occur if the Evoko Home Azure AD application is missing permissions.

1. Ensure that the Azure AD Application has Application permissions for User.Read.All and Group.Read.All.
2. Ensure that the permissions have had Admin Consent granted for your Organization.

Internal Server Error! Something went wrong.

This error can occur if the Evoko Home server is configured to sync with Microsoft 365 using OAuth authentication.

See this article for details.