Workplace Admin Portal Overview
Major Workplace administrative, management, and monitoring functions are accessed in the admin portal's navigation ribbon. The ribbon is found on the left side of each Workplace organization's administration console.
Accessing an organization's admin console
Accessing and viewing a complete admin console requires Owner or Admin rights in the organization. The Command Admin, Command User, and Device Monitoring roles provide limited access and viewing rights to the organization console.
How to access a console
1. Open the Biamp Workplace admin portal: Biamp Workplace (https://workplace.biamp.app)
2. On the landing page, select an organization.
The portal will jump to the organization's admin console.
System management, monitoring, and administrative tabs
The tabs are located in the admin consoles navigation ribbon on the left side of the page.
My Organizations tab
This dropdown menu allows users to switch between Workplace organizations.
Customizing the organization icon: The default tablet icon for this menu can be replaced by uploading a custom icon under the Organization settings tab.
Returning to the portal landing page: Click on the My Organizations drop-down menu and select the Manage Organizations button at the bottom of the pop-up.
Insights
Analytics for the current organization can be found under the Insights tab. This includes information on: active incidents, device statuses, expiring and activated licenses, historical insights, booking utilization insights, as well as a table showing all current bookings.
Locations
Workplace locations can be added, edited, and organized under this tab. This includes both bookable meeting rooms, work desks, and parking spaces, as well as optional top and mid-level organizing locations such as buildings, floors, and parking lots.
- For more information, please see the Locations: Overview article.
Apps
The Apps tab opens a collapsible menu with three buttons.
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Designer: Launches the Workplace Designer browser app.
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Connect: Takes the administrative user to a Cornerstone support article.
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The article provides information about the desktop Workplace Connect app for discovering and assigning audiovisual devices to the organization and its locations.
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Command: Launches the Workplace Command browser app.
Bookings
This tab opens the organization's Booking page. The page shows current and recent booking events for the Workplace organization. Organization admins and owners can cancel or add bookings to the system.
Screens
Organization owners and admins can add, edit, activate, and delete floor Overview screens under this tab.
- Activating starts the process of displaying an Overview screen on a compatible display screen.
For more information on Overview screens, please see the Overview Screens overview article.
Devices
Monitoring and management functions for an organization's Workplace-compatible devices are found here. Each device assigned and connected to the organization is listed here, displaying the device's type, model, serial number, its assigned location, device status, firmware, incidents, and any entered description. Management events such as firmware updates may be scheduled on the Devices page under the Scheduling tab.
Admin Tab
The organization Admin Tab opens an icon menu for selecting one of three administrative pages.
Users page
This page allows organization admins and owners to add users to the organization and assign roles, as well as manage identification PINs and RFID tags for individual users.
Settings page
The Settings page contains four tabs.
- Organization settings
- Desk settings
- Room settings
- Parking settings
Organization settings
General settings
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Organization ID: View the Organization ID, which is the unique identification number of the organization.
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The organization ID may be required when purchasing licenses for an organization.
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- Enable users to see who has booked or checked into a room, desk, or parking space.
Logo: A custom organization logo can be uploaded and added here
Time and language
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Default time zone, default language, and the default time format for the organization.
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Individual site-level time zones can be set on the Locations page.
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A building-level time zone, language, and time format can also be set under the Locations tab.
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Opening Hours: Set the global hours and days the organization is open.
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Individual building hours can be set on the Locations page.
Report broken equipment emails
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Set an email address for reproting broken equipment.
Device fault notification
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Set an email address receving device fault notifications.
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Set a web-hook URL for creating custom notification flows.
Whilelisted domains:
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Enable and add white-listed domains.
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New users can get immediate access to the organization if their email is verified and matches a whitelisted domain.
PIN Code:
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Create and require an organization-wide universal PIN code for all users.
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This code is required to use booking functions such as booking a space, checking in, or extending time.
Calendar settings: Add, monitor, and manage calendar syncs here.
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The organization can be integrated with either Microsoft 365 Calendar or Google Calendar.
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Microsoft Calendar integration will require a Tenant ID, Client ID, and secret.
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Google Calendar requires a resource admin email and service account credentials.
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Once the organization is synced, the Calendar settings is used to
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Resync (refresh)
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Update the integration settings
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Disconnect the calendar integration
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Desk, Room, & Parking settings pages
Organization-wide settings can be configured separately for bookable Desks, Rooms, and Parking spaces.
General Settings: These cover setting booking limits for the following parameters.
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Limiting how many days in advanced rooms, desks, or parking space can be booked.
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Defining the start time of a booking day for desks and parking spaces. This feature is not available for rooms.
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Limiting how many hours a space can be booked for.
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Setting a default book duration in minutes.
Check-in: This section provides options for setting when and how a user can check into a room, desk, or parking space.
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Set a time limit in minutes for how early users can check in.
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Set the latest time in minutes for how late users can check in.
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Allow users to check in remotely using their phones with out being present at the space.
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Biamp recommends against enabling this feature, which is set to off by default.
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Allow users to check in by scanning a desk or parking space QR code with their phones.
RFID / PIN Identification: These check boxes enable digital RFID or PIN identification requirements for users checking in to bookable spaces. Biamp recommends only activating these for large, shared, or public organizations.
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Require digital identification to book a space.
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Anonymous bookings are the default setting for Biamp Workplace.
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Require identification to check in.
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Require identification to extend or check out of an ongoing meeting.
Notifications: Sets a time in minutes to send out a late-arrival notification to a user who has not checked in.
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A setting of 0 minutes disables notifications.
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The default setting is 15 minutes for late arrival notifications.
Licenses page
The Licenses page contains tools for assigning Manage & Monitor and Booking licenses to locations in the organization, as well as viewing the statuses of both active and inactive licenses.
Dark and light mode
The Biamp Workplace user interface can be toggled from light to dark mode in the expandable functions pane. Note, you may need to scroll down to see this option.
Support tab
A pair of getting-started guides can be found here. These walk organization owners and admins through setting up an organization step by step. Additionally, the Get support button on this page takes users to support articles covering how to use Biamp Workplace.
For information on what's in the guides, please see: Creating and Building an Organization